About The Company

CoinHako is a Bitcoin brokerage business that has processed a million dollars in volume since its inception in end of 2014. Our users transact with peace of mind since we became the first service in Asia to have reserves insured against theft/hacking attempts. CoinHako’s engineering team is also focused on innovations in Bitcoin’s underlying technology, the Blockchain. We have built tools to detect suspicious/fraudulent transactions and trace them back to the source for further action by the relevant authorities. The technology was awarded a winning position at the inaugural Blockchain hackathon organized by DBS Bank in Singapore. CoinHako’s technological capability and business acumen have attracted financing from investors in Silicon Valley - namely Tim Draper, Josh Jones, and Boost VC. The team is stealthily developing financial services on top of their core infrastructure.

Job Short Description

Coinhako is a market-leading platform for access to digital assets like Bitcoin from Singapore.

Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market. Our team is deeply passionate about building the crypto economy in the APAC region. Through the launch of our innovative suite of products and services, Coinhako aims to empower individuals and businesses by allowing them to take ownership and control of the way they build and manage their assets in the new digital finance world.

In line with our expansion, we are looking for motivated individuals who are passionate about the crypto space to join our team as a Relationship Manager

Your role:

• Serve as the primary account manager for Coinhako’s High Net Worth (HNW) and institutional/Corporate clients

• Acquire and develop trust relationships with a portfolio of HNW or Institutional clients (Family offices / Asset Managers / EAMs)

• Understand complex products and strategies to ensure that our HNW clients are integrated appropriately and using our product suite optimally

• Effectively manage and prioritise incoming client requests through to resolution

• Answer technical cryptocurrency related questions, demonstrate expertise on structured product features confidently

• Relay client feedback to internal teams in a timely and accurate manner to mitigate issues and resolve problems

• Work closely with the team to ensure best in class customer experience

• Help promote and maintain a positive company image

About you:

• 3 years working experience in sales/sales-trading roles within Investment / Private banks, financial institutions, etc.

• Institutional relationships with Hedge Funds, Asset Managers, HNW individuals, Brokers, Futures Institutions or Commercial Banks etc.

• Excellent relationship maintenance and sales skills and ability to work under pressure.

• Strong communication skills and high adaptability to a variety of situations.

• Passionate about crypto, industry experience would be an advantage.

What’s in for you:

• Friendly and fun start-up work culture

• Convenient work location located in the heart of CBD area

• Generous annual leaves on top of national holidays

• Medical coverage including GP, Specialist, TCM and more

• Vibrant office with well-stocked pantry

• Animal-friendly environment, with a fluff ball in the office