About The Company

Immunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you’re looking to join a fast paced, problem solving environment at the very core of decentralized finance, then read on.

Job Short Description

Why we need Solutions Architects

As the Web3 and Crypto industry continue to rapidly evolve, this role will play a critical part in Immuenfi’s strategy for meeting the changing needs and security threats to our customers. The Solutions Architect will possess the capability to take complex technical problems and communicate them to prospects and customers in a manner that elicits trust throughout the customer lifecycle. 

The SA will own the technical delivery, advisory, and Bug Bounty Program drafting documentation for Immunefi’s customers. You will be viewed as a Subject Matter Expert and you will function in an advisory role providing potential and current customers with best practices and sound technical advice that ensures they are creating the best program for their needs and a high quality experience for our hacker community.  

We expect SAs to be motivated to keep up with the latest technology and trends in the Web3 and Crypto industry. In addition to attending events, you may also be asked to represent Immunefi at industry events and seek opportunities to promote Immunefi through speaking engagements. 

Key Responsibilities 

• Educate customers on the value bug bounties serve in the security lifecycle   
• Participate on pre-sales calls with prospects
• Conduct interviews and meetings with customers to understand their specific security needs and effectively communicate the technical aspects of running a successful Bug Bounty Program   
• Walk customers through questionnaires, answer technical questions, advise and provide guidance on scope and impact throughout the drafting of a Bug Bounty Program
• Recommend bounty sizes based on pricing theory / technical complexity of project / size of project by leveraging data and documented best practices
• Handle customer inquiries that require technical product knowledge in collaboration with the Sales and Account Management teams
• Document feedback from customers and work with product/engineering to continuously develop our product and services roadmap

Requirements

• 3-5 years of combined technical and customer-facing experience
• Track record of success in commercial roles (sales, account management, pre-sales / technical pre-sales, customer success, etc.)
• The ability to communicate effectively around technical concepts and to continually acquire security know-how 
• Self-starter attitude and the ability to execute new ideas with autonomy
• Strong desire to apply technical skills in customer-facing capacity at a rapidly growing company
• Proficiency using CRM Software
• Excellent communication skills and technical writing skills
• Experience in the Web3 space, either formally or by playing an active role within the community

Working at Immunefi

Immunefi is the foremost Bug Bounty Marketplace in the crypto / Web3 space providing a platform to facilitate the protection of $bn of user funds. We aim for excellence in all we do and want to build a world class team of highly skilled professionals who can help us to scale & develop our company. If you are successful in joining the team, you will be working in a highly collaborative, cross-functional environment where ideas, input & communication are prized. By necessity, the work pace here is rapid and we need people who are able to rapidly immerse themselves. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous & self-driven work in addition to being able to manage communication across global timezones.

Core Values

Radical Candor - we seek out & give open feedback, both up & down across the entire organization

Be Worthy of Trust - we can’t do our job without the trust of our clients. We want everyone here to be deserving of that trust and to be able to unequivocally trust the rest of the team

Take Responsibility & Own It - responsible people thrive on independence and are worthy of freedom - be accountable, grow from your mistakes

Exercise Good Judgment - independent, good judgment means thinking for yourself and keeping the interests of the mission at heart

Writing is Greater Than Talking - By focusing on writing, we let our ideas take center stage. Writing allows for unemotional clarity about what we are doing, why we are doing it, and also what we are not doing

What We Offer

• 100% remote-first work environment, flexible schedule
• Autonomous work environment with trusting, smart, reliable team members 
• An opportunity to be building an early-stage company in a dynamically evolving market and industry
• An opportunity to build your own path in the company as we continue to evolve and grow
• A global market (it’s fun to meet people from all over the world every day!)
• A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)