About The Company

Chainalysis is one of the oldest crypto companies to offer on-chain analysis for its clients. They offer investigation and compliance tools to crypto companies, government agencies, regulators, and more. For example, an exchange can hire them to flag transactions coming from wallets associated with exchange hacks or known terrorists to make sure they do not engage with them. Chainalysis software has been used to solve some of the biggest high-profile cases in the crypto industry.

Chainalysis has its offerings in more than 60 countries. At any given time, there are hundreds of Chainalysis Jobs. If you're looking for a career in Chainalysis, there's a lot of categories to choose from in Engineering, Marketing, and sales. Host of the jobs are not remote. But since Chainalysis has its offices in multiple countries, most jobs should be very accessible. 

Job Short Description

The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage.

The Associate role will support all aspects of account administration work, including customer account configuration/set-up, providing account access support and supporting internal admin requests. They will also be working with end customers via email, chat, and phone channels within Zendesk to help troubleshoot basic technical and product issues preventing customers from getting value from our products. The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach. To succeed, the Customer Support Associate will utilise written communication, technical troubleshooting, and time management skills.

This is an one-year contractor role.

In one year, you’ll know you were successful if…

You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.

You have a close-to-expert understanding of our products and services. May collaborate with CS, Sales, and/or Engineering to help identify product issues and resolve them

You have partnered with senior members of the support department to identify and provide support for process improvements on all aspects of the support role

A background like this helps: 

Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms

Familiarity with asynchronous communication platforms like email, Slack, and Zoom

Excellent written communication skills

High attention to detail with experience following precise processes

A desire to build a career in the exciting Web 3, blockchain, and crypto space

A desire to advance in a Customer Experience organization